Series 2: Episode Two: Owen West

Mark and Darren talk to progressive policing expert Owen West about his work in football and how a move from coercive to engagement-based policing could not only transform the fan experience, but also release £millions back into public services, where it is needed most.

https://fanexperienceco.com/2023/04/the-fans-journey-a-model-for-measuring-and-improving-their-experience/