The tenth and final episode of Season Two (*wipes tear away) sees Mark and Darren joined by Jeff Hutton, GM at Bromley FC who describes the way the club got their fan engagement in early during the pandemic and gives them his thoughts on what fans might be doing and thinking as a return to stadiums draws nearer.
*Features pitch encroachment from David Bowie.
https://fanexperienceco.com/2023/04/the-fans-journey-a-model-for-measuring-and-improving-their-experience/