The Fan Experience EXPERIENCE Podcast
The home of Fan Experience where Mark Bradley and Darren Young (of the Fan Experience Company) address the Fan Experience (in football and other sports) with special guests. Expect LOADS of insights, innovation and just darn good ideas.
Whether you're working in sport, looking for a job in sport or you're simply interested in the subject of Fan Experience or Fan Engagement, we reckon a regular dose of the Fan Experience EXPERIENCE will help you and your club thrive.
The Fan Experience Experience Podcast is edited and produced by Juan Luis Bradley.
The Fan Experience EXPERIENCE Podcast
Season 4 / Episode 3: Dan Pippen (Plymouth Argyle)
Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.
Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).
In the third episode of our 4th season, Darren and Mark from The Fan Experience EXPERIENCE podcast team chat to Dan Pippen. Dan is Visitor Experience Manager at Plymouth Argyle: the 2023/24 EFL Family Excellence Club of the Season!
While our discussion is focused on the club's brilliant Here To Help team, the main theme is the importance of seeing Fan Engagement as a strategic concept.
It's not just about transparency, accountability or even dialogue with fans. It's much more than this - and the club that builds its engagement strategy around concepts like club identity, fan experience, people and culture and service recovery too will see immediate results (in terms of engagement, retention, revenue and attendance growth).
For students of fan experience or, indeed, experienced practitioners, this half hour of insight and innovation cannot be missed.
What did you think of this episode. Let us have your feedback via hello@fanexperienceco.com
Follow us on @FanExperienceCo on X (and now on BlueSky @fanexperienceco.bsky.social
Check out our new website www.fanexperienceco.com
Can we create a world class fan experience for you? Ask for our new services brochure via hello@fanexperienceco.com.
What did you think of this episode. Let us have your feedback via hello@fanexperienceco.com
Follow us on @FanExperienceCo on X
Check out our new website www.fanexperienceco.com
Can we create a world class fan experience for you? Ask for our new services brochure via hello@fanexperienceco.com.