The Fan Experience EXPERIENCE Podcast

Season 4: 2024 Christmas Special

Mark Bradley & Darren Young

Welcome to Season 4 of the Fan Experience EXPERIENCE: the podcast that delivers insights on fan experience - and everything to do with making fans feel valued - on a fortnightly basis.

Season 4 brings you chats with some of the UK's most experienced and interesting practitioners. We know they're good because their clubs all achieved GOLD status in the EFL (English Football League) Family Excellence programme (2023/24).

This is the Christmas Special: the bumper double album hour-long episode with extra content, hilarious badinage and a tacky badge (thank you The Smiths).

In this extended chat, Mark, Darren, producer Juan Luis and (making his first appearance) Andy, count down the 12 Days of Christmas. But our gifts are not the traditional ones. They are 12 things that we believe football and rugby clubs could easily do in 2025 to transform the fan experience and convert supporters into walking ambassadors for your club.

A big thank you to our founder Ana too. Thank you for navigating us through the choppy waters and leading us into a fantastic future for our little organisation.

Finally, to you: thanks for listening in 2024. We hope you have a magical Christmas and a happy, healthy and peaceful New Year. Hasta la próxima, chicos y chicas!

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