Masters of SaaS
Masters of SaaS is produced by Upraw Media, a Paid Media, Analytics and CRO agency, exclusively for SaaS. The host of the show is Todd Chambers. In each episode, we chat with SaaS entrepreneurs and experts in the field about what got them to where they are today. This includes all the doubts, fears and trade-offs you go through to double down on what you're really good at. What you can expect: [1] Relevant topics and valuable advice on everything from designing your platform to increasing customer retention and all that’s in between; [2] No fluff just actionable tactics and tips you can start applying to your own SaaS business right away; [3] No bull**t, real stories of both success and failure to keep you motivated and inspired on your journey; [4] A good time, a splash of good humour, a sprinkling of banter and people who know how to not take themselves too seriously.
Masters of SaaS
How to Lead In a Hyper Growth SaaS Company - Shay Howe @ActiveCampaign
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Todd Chambers
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Season 1
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Episode 12
We speak with Shay Howe, Vice President of Platform Strategy at ActiveCampaign.
With 130,000 customers and around 800 employees, ActiveCampaign offers tools like Email marketing, forms, CRM, landing page, live chat and a bunch more.
They help businesses meaningfully connect & engage with their customers through customer experience automation.
In this episode, we cover:
- How Shay’s upbringing made him a life-time learner and problem-solver;
- The importance of being “maniacally” customer focused in the SAAS industry;
- Advice on leadership and management
- How to quickly validate ideas through VOC insights
- How to structure one to ones to make your team more introspective
If you are keen to know more about Upraw Media or be a Masters of SaaS guest speaker, visit uprawmedia.com or DM us on LinkedIn. We are also on Youtube if you'd like to put a face to the names and voices of the best in SaaS. Thanks for tuning in!