The Push

S3 E44: The Referral Drought: A Service Portfolio Issue, Not a Promotion Problem

Jack Ferguson Season 3 Episode 44

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0:00 | 6:11

For small and medium sized brands, referrals feel like the holy grail of growth; no acquisition cost, easier conversions, and a compounding return on past work.

But what if you’ve done everything right and they still aren’t coming in?

In this solo episode, Jack shares how a referral drought in his own consultancy forced him to look beyond promotion and into service portfolios.

This episode discusses:

  • How to calculate the odds of referrals based on your customer base size and buying cycles

  • How “intrapurchase periods” can quietly kill referral flow

  • Why the fix often isn’t more promotion or incentives, it’s reshaping the product or service portfolio itself

  • How to help others refer work to you.

If you’re in B2B or selling higher-priced B2C and you’re relying on referrals, this episode discusses the math to make it work.

This episode was hosted by:

Jack Ferguson - Host of The Push and Brand Strategist

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