Often the most important facet of any business, customer experience provision, is playing an increasingly vital role in any organisation's success in competitive globalised markets. Providing a unique effective customer experience is crucial to ensure the long term success of any business. Customer loyalty is now achieved by providing customers with exceptional experiences that give them no inclination to leave a business' services. Artificial intelligence and machine learning technology promises to transform and enhance the capability of customer service providers. In this podcast we examine the impact and influence of AI technology on the provision of customer experience.