From Legacy PBX to AI Voice: Dstny’s Call2Teams Journey

In this episode of UC Today, host Christopher Carey sits down with Lee Hamilton, Head of Product Marketing at Dstny, to explore the evolving landscape of Microsoft Teams. Lee shares insights on how Dstny’s Call2Teams service empowers service providers and enterprises to seamlessly integrate voice into Teams while maximizing existing infrastructure. If you’re curious about hybrid work, AI-driven communications, and the future of unified communications, this conversation is packed with actionable insights.

Discover how Dstny is redefining voice integration in Microsoft Teams:

Seamless Teams Telephony: Learn how Call2Teams plugs directly into existing PBX and UC systems, enabling organizations to maintain legacy infrastructure while embracing Teams’ platform.

Hybrid Work Enablement: Explore how Dstny supports a hybrid workforce, offering scalable solutions for companies of all sizes and industries.

AI Integration Through Voice: Understand why voice is the foundational layer for AI in customer interactions, meeting assistants, and sentiment analysis.

Partner and Customer Success: Hear about the positive impact Dstny has had on service providers’ growth, ARPU, and customer retention through Teams integrations.

Dstny’s Call2Teams is more than a service, it’s a strategic tool for enhancing employee and customer experiences while laying the groundwork for AI-driven communications. Whether you’re a service provider or enterprise decision-maker, this discussion highlights practical ways to leverage Teams and stay ahead in the evolving UC landscape.