How to Turn HR Data into a Problem Solving Tool

In this UC Today interview, host Kristian McCann sits down with Reid Walsh, Chief Human Resources Officer at NEOGOV, to explore how HR teams — especially in the public sector — can shift from data collection to data‑driven problem‑solving. 

Reid shares practical lessons from her experience modernizing people analytics in government and private organizations, revealing how HR can evolve from reactive to strategic by applying purposeful analysis to every stage of the employee journey.

Key takeaways include:
🔵 Pinpointing business problems first. Start with the “pain points” — where friction or noise exists — to focus your data analysis where it matters most.
🔵 Bridging HR and IT silos. Align governance, system access, and analytics capabilities to foster collaboration across departments.
🔵 Uncovering internal mobility opportunities. Use workforce data to promote internal movement and match skills to emerging roles.
🔵 Training staff for the data future. Build confidence and super‑user skills among HR teams to maximize the potential of modern HCM platforms.

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