Truth Behind Travel

Thailand | Rebuilding Trust in Hospitality Workforce

July 13, 2021 Dolores Semeraro Season 1 Episode 36
Truth Behind Travel
Thailand | Rebuilding Trust in Hospitality Workforce
Show Notes

General Manager of Poppies Resort Samui and President Skal International - Samui James Francis McManaman shares his insights on a life dedicated to hospitality and tourism. 

James embodies how industry operators can lead with compassion, humanity and vision and care for the people of the industry rather than the industry of people.
During this episode, Dolores Semeraro discussed with James:
- What have the tourism operators learned over the past few months
- How can the Leaders of the Hospitality Industry rebuild trust (not just in travel) but across the workforce and get the right people to join (or re-join) hospitality
-How to handle employees social media exposure or exposè
- What is Skal International and the Samui cluster and why it matters to the future of the industry

Your Host: Dolores Semeraro

Hospitality Virtual Keynote Speaker Dolores Semeraro is a Travel Recovery Strategist with more than 15 years of experience in hospitality, marketing, and trading. She is passionate about helping her clients develop the leadership strategies they need to restore travel confidence and win their customers back.

For those of you working in hospitality and travel, putting your brand message across and ensure is heard and felt by the travelers of today, is not that easy anymore.
And you know why?
Travelers’ choices and priorities have changed. So if you are wondering why your content online is losing momentum and you see your loyal customers no longer engaging with your brand but buying from the completion instead, I want to share with you the 6 reasons why your message is failing and how you can avoid it.
It's all in the Travel Recovery Four-Step Video Training I designed for those like you struggling to re-connect with their travel audience.

It’s 4 videos, 4 modules, it’s all in there and it’s free.
Get your free video training here

Dolores Semeraro is an internationally recognized tourism keynote speaker and trainer who has inspired thousands of people in the tourism industry to build a stronger, more sustainable, and more resilient future of travel.

In her keynotes, Dolores shares with her audience how to develop sustainable marketing thinking through her action-oriented thought process, which observes the interconnectivity of the stages in the travel product life cycle.

By applying this process, operators in the tourism, travel, and hospitality sectors can visibly enhance the longevity of their marketing strategies, effectively rendering them more sustainable in the long term for the well-being of all stakeholders involved.

Dolores is a passionate advocate for responsible travel, sustainability, and innovation. With her signature Mediterranean warmth and straightforwardness, she encourages audiences to challenge their "Business As Usual" status and strive for the improvement of the tourism industry and the well-being of all stakeholders.

Through her decades-long experience in the industry, she has motivated hoteliers and tourism professionals to take action, enhance their communication, and create a purposeful and innovative tourism ecosystem.

She also advocates for slow travel, exemplified by her extensive travels with her husband and beloved dog in their campervan. When not chronicling ...