Warranty Intel
What defines the next generation of warranty? How is warranty changing the way we buy products, establish customer relationships, and develop service contracts? What impact is the digital transformation having on warranty? Join us for the Warranty Intel Podcast where we answer these questions and more during conversations with leaders across industries ranging from manufacturers and consumer electronics to plan providers. Tune in each week for an insider’s perspective on extended warranty, service contracts, claims processing, warranty as a service differentiator, management strategies, consumer preferences, how technology is revolutionizing the space, and everything in between.
Episodes
9 episodes
Panasonic and Domestic & General - Innovation in Warranty: Building Customer Loyalty By Embracing Technology
Listen to the roundtable discussion with warranty experts: Michelle Esgar, Senior Group Manager, Marketing and Brand Experience, Panasonic, Taj Mian, International Business Development Director, Domestic & General, and Sidney Lara, Se...
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57:24
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Starr - Organizational and Risk Structure
Starr’s VP of Extended Warranty, Matt Taylor wears a lot of hats. He’s a trusted advisor to OEMs and helps them navigate warranty challenges through creative risk structure, emphasizing the importance of a strong backbone of legal compliance an...
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32:07
Navistar - Data Transformation in Warranty
In the latest podcast, Joe Werth, VP of New Product Development at Navistar discusses how data has transformed every part of the organization. He talks about how better data has enabled a move towards predictive analytics, helping the team t...
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31:43
Samsung - New Era of Enhancing Quantity & Quality of Warranty Programs
Don’t wait for a customer’s product to break down to engage with them. Stay in steady contact. Lindsey Mannix, Senior Manager at Samsung emphasizes customer relationships throughout the entire lifecycle of product ownership. Listen to our ne...
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32:14
Domestic & General - Why Loyalty Matters in Warranty
“Keeping promises is pivotal to creating brand and product ambassadors.” That’s according to Taj Mian, Business Development Director at Domestic & General. Listen to the latest podcast episode as he explains how this core value is key in to...
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38:38
Nationwide Marketing Group - Managing Warranty Risk and Perception
Implementing and growing warranty programs to help mom & pop retailers thrive is the name of the game for Chad Burris, the Director of Product Protection at Nationwide Marketing Group. Tune in to learn how he balances risk, creativity, and ...
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30:51
Panasonic - Driving Consumer Engagement & Brand Experience with Warranty
A comprehensive warranty or a product discount? Which one of those is more attractive to consumers, ultimately driving them to make a purchase? Hear Michelle Esgar, Manager of Brand Experience at Panasonic detail what her team has learned ab...
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Episode 2
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32:10
Komatsu - Evolution of Warranty in the World of Service
Customers want to achieve specific outcomes, and that’s where Rich Smith, VP of Product and Services at Komatsu, sees the future of warranty in his industry. Smith joins us to discuss how warranty is changing and is being leveraged to create...
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Episode 1
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35:04
