Warranty Intel
What defines the next generation of warranty? How is warranty changing the way we buy products, establish customer relationships, and develop service contracts? What impact is the digital transformation having on warranty? Join us for the Warranty Intel Podcast where we answer these questions and more during conversations with leaders across industries ranging from manufacturers and consumer electronics to plan providers. Tune in each week for an insider’s perspective on extended warranty, service contracts, claims processing, warranty as a service differentiator, management strategies, consumer preferences, how technology is revolutionizing the space, and everything in between.
Warranty Intel
Navistar - Data Transformation in Warranty
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Aquant
In the latest podcast, Joe Werth, VP of New Product Development at Navistar discusses how data has transformed every part of the organization. He talks about how better data has enabled a move towards predictive analytics, helping the team to identify issues sooner, solve problems faster, and improve customer uptime. He also addresses best practices for using data across teams (beyond simply warranty) to improve the entire customer lifecycle from product development to sales and repair.