Ep 45 - No second chances to make onboarding first impressions with CEO of Click Boarding, Mike Ehrle

If you’ve had the experience working with a large company, day one consists of paperwork--lots of it--and it contributes to a poor first impression. 

Simply increasing the percentage of people that accept offers and actually start work would have a massive bottom-line impact. 

And it’s not just day one. Research shows that what happens in the first 90 days of an employee’s tenure plays a big role in retention.

It’s hard for the all-in-one HR software behemoths to be experts at every component an HR team must solve, but so is getting traction as a best-of-breed startup. 

That’s the situation CEO Mike Ehrle walked into a year ago at Click Boarding, a SaaS that’s an employee experience platform and provides modern compliant HR solutions to impact higher growth and retention rates.  

In this episode, Ehrle sheds some light on his experience with:

• Fixing internal issues and transforming to a collaborative culture
• Dealing with unforeseen issues he missed in his due diligence (like development staff located in Ukraine prior to Russia’s invasion)
• The need for product and business expertise to build key relationships in target accounts.

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Thanks for listening to the SaaS Backwards Podcast, brought to you by Austin Lawrence Group. We help SaaS firms reduce churn, accelerate sales, and generate demand. Learn more at AustinLawrence.com.

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