RO-AR.com : Numbers, Nuances & Observations
We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.
We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.
Podcasting since 2020 • 150 episodes
RO-AR.com : Numbers, Nuances & Observations
Latest Episodes
Evolution and Opportunity In Customer Feedback
Caroline Wells discusses the evolving landscape of complaints handling and customer experience. We explore the societal drivers of complaints, cultural attitudes within firms, and the tension between automation and human insight. Th...
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29:15
Why don't we see great ads anymore - and what to do about it!
In this discussion Orlando Wood (Chief Innovation Officer, System1) explains how advertising effectiveness hinges on the interplay between showmanship and salesmanship. He traces back to a change in 2005–2006, a digital pivot, after...
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31:25
Needing Support - Vulnerability Evolution
This in-depth discussion with Chris Fitch, a leading authority on consumer vulnerability, discusses the evolution of vulnerability thinking in financial services over the past two decades. The conversation explores how regulation, c...
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34:51
