The Great Canadian Aftermarket Podcast

Rising tide of repair is lifting automotive service sector

Host Andrew Ross

The latest  J.D. Power 2024 Canada Customer Service Index—Long-Term (CSI-LT) Study reports a rise in key metrics for both aftermarket and dealer service organizations. J.D. Power's J.D. Ney digs into what behind this driving dynamic, and key factors in driving customer loyalty.
Read our report on Indie Garage.