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CX Today

CXToday.com

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Klarna's Bot Does the Work of 700 Full-Time Contact Center Agents. Could Yours?April 08, 2024
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BIG CX News - Enterprise Connect 2024: The Roundup ft. Five9, Cisco, Salesforce & MoreApril 05, 2024
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Content Guru Confirms $150MN CCaaS Megadeal, the Biggest of 2023April 04, 2024
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Do You Agree? 4 Predictions for the Future of Contact Center WEMApril 04, 2024
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5 Contact Center AI Challenges (and How to Overcome Them!)April 01, 2024
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AI the NICE Way: 3 Solutions Redefining CXMarch 28, 2024
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Transforming Your Patient Experience with CCaaSMarch 27, 2024
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Conversational AI: 5 Simple Steps to Get GoingMarch 26, 2024
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Generative AI In Conversational Analytics: A Demo & DiscussionMarch 12, 2024
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The Latest on Oracle's New Communications Platform, High-Profile Chatbot Fails, & HubSpotFebruary 29, 2024
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5 Customer Experience Trends for 2024 & BeyondFebruary 22, 2024
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Zoom's New CCaaS Packages: An Inside LookFebruary 12, 2024
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The Zoom Contact Center AI: 3 Must-Have Capabilities That'll Drive Rapid ROIFebruary 01, 2024
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CCaaS: Where Are We Now & Where Are We HeadingJanuary 29, 2024
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AI in the Contact Center: The Opportunities, Risks, and RewardsJanuary 29, 2024
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BIG CX News - The Latest on Twilio's CEO Change & Zendesk's Klaus AcquisitionJanuary 24, 2024
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GenAI-Powered Virtual Agents The Trend, Traps, and SolutionsJanuary 17, 2024
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The Forces Shaping Customer Experience (and Why They Matter!)January 10, 2024
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Why Are So Many CCaaS Customers Changing Providers?January 09, 2024
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The Three Types of Contact Center Platforms (and Which Is Best for You!)January 03, 2024
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The Zoom Contact Center: 5 Features That Stand OutJanuary 02, 2024
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Contact Centers In 2024: 6 Market Shifts to Watch Out ForDecember 22, 2023
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Getting Started with Contact Center AIDecember 22, 2023
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BIG CX News - The Latest on the Zoom-Five9 Acquisition Rumors & RingCentral's CEO DepartureDecember 19, 2023
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Why Successful Contact Centres Work Smarter, Not HarderDecember 12, 2023
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