
CX Today
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Podcasting since 2020 • 267 episodes
CX Today
Latest Episodes
XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX
From omnichannel excellence to AI-driven automation, XCally’s Sales Director Marco Pasculli breaks down the next big shifts in customer experience. In this episode, Rhys Fisher, Deputy Editor at CX Today, is joined by Marco Pascul...
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19:33

Past Lessons, Future Focus: Navigating the AI Revolution with Content Guru
Is AI Overhyped... or the Future of EVERYTHING? Join Susie Harrison from CX Today as she delves into the AI revolution with Sean Taylor, Global CEO of Content Guru. They discuss past predictions, future possibilities (all...
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Season 3
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Episode 32
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19:28

Revolutionizing CX Uncovering Hidden Opportunities in the Evolving Landscape
In this interview, Miratech's Matthew Ainsworth dives deep into the current state of CX and the dynamic opportunities emerging in this rapidly evolving landscape.From the quick rise of CCaaS, to the challenges large enterprises fa...
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Season 3
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Episode 31
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6:09
