
CX Today
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Podcasting since 2020 • 277 episodes
CX Today
Latest Episodes
Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys
CX Today's Charlie Mitchell introduces the latest trending news from across the customer experience space.He's joined by four prominent CX analysts to unpack each story.In this edition, those CX experts include:...
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51:13

Big CX Update: Cyara
In this edition of the Big CX Update, Floyd March sits down with Rishi Rana, CEO of Cyara.Rishi shares his journey in the industry, how Cyara approaches the market, what ...
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Season 1
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Episode 200
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25:33

NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event
CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest vendor events: NiCE Interactions International 2025. Together, they explore the b...
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Season 1
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Episode 199
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8:10

The Next Generation Virtual Agent: An Inside Look
CX Today’s Charlie Mitchell hosts Jodi Reuven, a Senior Product Marketing Manager at Zoom. The duo offers a deep dive into Zoom’s next-generation Virtual Agent, which can reason and adapt in real time to boost resolution rate...
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Season 1
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Episode 198
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15:38

RingCentral Shares All on RingCX Early Successes, Latest Innovations, & Roadmap
After years of circling the CCaaS space, RingCentral is carving out a position with RingCX, a platform aimed at simplifying contact center deployments without cutting core capabilities. In this CX Today interview, Andy Watson, Senior Product...
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24:32
