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CX Today
Why Successful Contact Centres Work Smarter, Not Harder
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CXToday.com
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Season 1
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Episode 157
CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact.
In this session, we discuss the following:
- The key contact centre trends ahead of 2024
- How to balance leveraging AI and automation and the human touch
- How important it is to develop a customer-centric strategy
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