CX Today

Why Successful Contact Centres Work Smarter, Not Harder

December 12, 2023 CXToday.com Season 1 Episode 157
CX Today
Why Successful Contact Centres Work Smarter, Not Harder
Show Notes

Watch on YouTube.

CX Today's Kieran Devlin speaks to Ben Booth, CEO at MaxContact.

In this session, we discuss the following:

  • The key contact centre trends ahead of 2024 
  • How to balance leveraging AI and automation and the human touch 
  • How important it is to develop a customer-centric strategy

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