Getting Started with Contact Center AI

Watch on YouTube.

CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance.

We discuss how contact centers can get started with AI, considering:

• Tom's recommended starting steps
• How this differs from "typical" approaches 
• Mistakes contact centers often make 
• Working with a vendor that offers strategic support 

If you'd like to find out more about Glance, visit Glance.

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