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CX Today
Getting Started with Contact Center AI
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CX Today's Charlie Mitchell hosts Tom Martin, CEO of Glance.
We discuss how contact centers can get started with AI, considering:
- Tom's recommended starting steps
- How this differs from "typical" approaches
- Mistakes contact centers often make
- Working with a vendor that offers strategic support
If you'd like to find out more about Glance, visit Glance.
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