Why Are So Many CCaaS Customers Changing Providers?

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CX Today's Charlie Mitchell hosts Simon Adnett, VP Sales UK&I / EMEA at Enghouse Interactive.

We reflect on a study from Metrigy that found 48.2% of the companies now using cloud-based contact center platforms (either CCaaS or hosted/managed cloud dedicated servers) are changing, planning to change, or evaluating a shift in providers by 2024.

In doing so, we discuss:

• Rising CCaaS customer dissatisfaction. 
• The root causes of this trend. 
• How Enghouse ensures it's delivering on its customer expectations. 

Learn more about Enghouse Interactive's contact center solutions by visiting their website.

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