CX Today

The Forces Shaping Customer Experience (and Why They Matter!)

January 10, 2024 CXToday.com Season 1 Episode 164
The Forces Shaping Customer Experience (and Why They Matter!)
CX Today
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CX Today
The Forces Shaping Customer Experience (and Why They Matter!)
Jan 10, 2024 Season 1 Episode 164
CXToday.com

Watch on YouTube.

CX Today's Charlie Mitchell hosts Julian Hertzog, Head of Sales at babelforce.

We break down the forces shaping customer experience, which Julian spoke of during his prize-winning Service Summit's Masterclass.

These include:

  • Market Pressure 
  • Increasing Consumer Expectations 
  • Increasing Complexity in CX & Developer Shortages 
  • The "Agent Crunch" 
  • AI Innovation and Hype 

For more from babelforce, visit: www.babelforce.com

Show Notes

Watch on YouTube.

CX Today's Charlie Mitchell hosts Julian Hertzog, Head of Sales at babelforce.

We break down the forces shaping customer experience, which Julian spoke of during his prize-winning Service Summit's Masterclass.

These include:

  • Market Pressure 
  • Increasing Consumer Expectations 
  • Increasing Complexity in CX & Developer Shortages 
  • The "Agent Crunch" 
  • AI Innovation and Hype 

For more from babelforce, visit: www.babelforce.com