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CX Today
The Forces Shaping Customer Experience (and Why They Matter!)
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CX Today's Charlie Mitchell hosts Julian Hertzog, Head of Sales at babelforce.
We break down the forces shaping customer experience, which Julian spoke of during his prize-winning Service Summit's Masterclass.
These include:
- Market Pressure
- Increasing Consumer Expectations
- Increasing Complexity in CX & Developer Shortages
- The "Agent Crunch"
- AI Innovation and Hype
For more from babelforce, visit: www.babelforce.com