Achieving Next Gen CX With Customer Interactions Suite From Tata Communications

CX Today's Charlie Mitchell hosts Mauro Carobene, Vice President of the Customer Interactions Suite at Tata Communications.

They deep dive on the Customer Interactions Suite from Tata Communications, which unifies CCaaS and CPaaS. In doing so, they discuss:

• The benefits of an all-in-one offering
• The types of business the suite typically attracts
• What the recent acquisition of Kaleyra brings to the suite
• What's next for the suite?