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CX Today
5 Disruptive Use Cases for AI in Customer Experience
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CXToday.com
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Season 3
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Episode 11
CX Today's Charlie Mitchell introduces five AI use cases for customer experience, with a specific focus on contact centers.
To help run through all of them, he's joined by: Chris Crosby, Founder & CEO of Ventures CX Chandler Galt, Senior Product Marketing Manager of the Zoom Contact Center.
Both guests share their perspectives on the following use cases, one as a contact center leader and another as a tech specialist.
- Customer Intent Modelling
- GenAI-Powered Virtual Agents
- Real-Time Agent Assistance
- Auto-QA
- Feedback Analysis
To learn more about the Zoom Contact Center, visit Zoom.