CX Today
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
CX Today
Analyzing the Current State of AI In Business Communications
•
CXToday.com
•
Season 3
•
Episode 13
CX Today's Charlie Mitchell runs through several takeaways from a recent industry study, entitled: "RingCentral Trends 2025: The State of AI in Business Communications".
For the conversation, he's joined by:
- John Finch, Global Vice President Product Marketing, CX at RingCentral
- Esther Yoon, Vice President of Product and Industry Marketing at RingCentral
Both guests share excellent insight into key findings from the report. In doing so, they discuss:
- The AI optimism gap between senior leaders and their teams
- How companies are proving the ROI of AI
- The key to putting data to work and powering new use cases
To watch the webinar that goes deeper on AI In business communications, click here.