CX Today
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
CX Today
Copilots & Virtual Agents: Where Should They Fit in Your CX Strategy?
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CXToday.com
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Season 3
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Episode 14
CX Today's Rhys Fisher hosts Felix Winstone, Co-Founder & CEO at Talkative.
The pair discuss Talkative's GenAI Chatbot and the wider role of AI in the contact center space. In doing so, they cover:
- Strategic AI implementation and understanding
- Expanded AI use cases beyond chatbots
- How GenAI can improve CX while delivering ROI