CX Today

News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.

All Episodes

CX Today

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

February 27, 2025 • CXToday.com • Season 3 • Episode 23

Discover how real-time translation, accent smoothing, and AI-powered agents are redefining customer service.

Join Rhys Fisher, Deputy Editor at CX Today, as he delves into the future of AI in contact centers with Davit Baghdasaryan, Co-founder & CEO of Krisp, and Wayne Butterfield, AI & Automation expert at ISG.

The trio explores the next-gen AI technologies shaping 2025, including real-time translation, groundbreaking accent smoothing innovations, and AI-powered agents. Whether you're in customer service, tech, or business strategy, this is a must-watch discussion on the evolution of AI in CX and the contact center.

How is AI transforming the contact center industry? In this insightful discussion, industry leaders reveal the AI advancements set to redefine customer interactions in 2025.

Real-Time AI Translation: Krisp’s cutting-edge interpreter tech removes language barriers in customer service
Accent Smoothing Technology: Enhancing global communication by making conversations clearer and more natural
AI-Powered Agents: The rise of digital co-workers assisting human agents for faster, smarter service
Why It Matters: From seamless multilingual interactions to AI-boosted efficiency, these innovations are set to reshape customer experience. Tune in to get ahead of the curve!