Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score Artwork

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CX Today

Salesforce Update - The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

February 27, 2025 • CXToday.com • Season 3 • Episode 24

Watch on YouTube.

In this episode of our Salesforce Update Show, CX Today's Charlie Mitchell hosts three expert customer experience analysts to discuss the latest news impacting the Salesforce ecosystem:

Salesforce Lays Off 1,000 Employees

The CRM leader has reportedly laid off 1,000 employees amid hiring more staff to sell Agentforce. Does this suggest Salesforce is reorientating its whole business? The analysts share their takes.

1,000+ Confirmed Agentforce Deals

Salesforce recently announced that it has already won over 1,000 Agentforce deals. Here, the analysts share some of the experiences of the platform's early customers.

Salesforce & Co. Release an AI Energy Score

Built with Hugging Face, Cohere, and Carnegie Mellon University, Salesforce launched a new AI Energy Score benchmarking tool. But, how does it work, and why does it matter?

The analysts tell all. The three expert analysts taking on each topic are:

Liz Miller, VP & Principal Analyst at Constellation Research
Rebecca Wetteman, CEO & Principal Analyst at Valoir
Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

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