Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push Artwork

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Salesforce Update - The Google Gemini Announcement, Agentforce 2dx, & ITSM Push

April 04, 2025 • CXToday.com • Season 3 • Episode 28

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In this episode of our Salesforce Update, CX Today's Floyd March hosts two expert customer experience analysts to discuss the latest news impacting the Salesforce ecosystem:

The Salesforce and Google Partnership

The CRM leader has allowed joint customers to access Google Gemini within Salesforce’s Agentforce platform. The analysts explore why this is so significant.

Agentforce 2dx

The next evolution of the Agentforce platform launched at the beginning of March. The analysts share how 2dx is different from what came before..

Salesforce Hints at a Move Into ITSM Space

Salesforce CEO Benioff teased a move into the ITSM space two times last month. A snipe back at ServiceNow or an inevitable move? The analysts share their perspectives.

The two expert analysts taking on each topic are:

Rebecca Wetteman, CEO & Principal Analyst at Valoir
Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research

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