The Gritty Truth About AI Voice Agents & Human Empathy

In this interview, Deputy Editor Rhys Fisher sits down with Sharath Narayana, CEO and Co-Founder of Sanas, to unpack the challenges and opportunities surrounding AI voice technology.
With a background in engineering and over a decade of entrepreneurship, Sharath brings deep expertise in speech AI, offering fresh insights into how real-time speech synthesis and accent harmonization are transforming customer experiences.

This conversation is a must-listen for CX leaders navigating the hype and reality of AI in the contact center.

In this candid interview, Sharath Narayana explains how Sanas is redefining speech AI to make every agent a "super agent." From real-time noise reduction to accent harmonization and breakthrough language translation, Sanas is building a future where understanding drives empathy, trust, and better CX.

Key takeaways from this interview:

• Why Sanas is doubling down on human-first AI instead of voice bots that replace agents.
• How accent harmonization and speech enhancement reduce friction in global conversations.
• The real-world story that inspired Sanas to tackle bias in speech understanding.
• Why empathy, trust, and real-time speech synthesis are non-negotiable for next-gen CX.