CX Today
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work.
Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team.
Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
CX Today
Sabio’s Big CX Update: AI, Customer-Centricity & The Future of Contact Centers
Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.
In a rapidly evolving CX landscape, Sabio is making bold moves to prove that measurable customer experience gains are possible in an AI-driven world.
In this episode of The Big CX Update, host Rhys Fisher, Deputy Editor at CX Today, speaks with Ioan MacRae, Chief Revenue Officer at Sabio, about how the company is shaping the future of CX with its AI-first approach, customer-centric culture, and global expertise.
From high-stakes digital transformations to tangible ROI delivery, MacRae reveals Sabio’s strategy and vision for helping clients achieve brilliant customer experiences every time.
Key Takeaways:
🔴 Customer-Centric Culture: Why solving real client challenges is at the heart of every transformation.
🔴 Global Reach & Local Expertise: How Sabio balances international scale with regional delivery.
🔴 AI as a Game-Changer: The role of AI in agent enablement, automation, and customer insights.
🔴 Measurable Impact: Shifting the CX conversation from promises to proven ROI.