Secure the Quick Wins First: How the Frontline Group Is Advancing Its Customer Service Experiences

Predictive, generative, agentic... there are many forms of AI creeping into customer service. 

However, before boiling the ocean, contact centers should consider the quick wins that they can build upon.

That's the advice Jill Blankenship, CEO of Frontline Group, shared in an interview with CX Today's Charlie Mitchell. 

Live from the NiCE Interactions International, Blankedship also discusses: 

🤩 The Most Exciting AI & Automation Technologies Touching Contact Centers 🤩

Blankenship discusses some of the AI solutions her team has implemented and other innovations that have peaked her interest.

⏭️ What's Next on the Frontline Group's Roadmap? ⏭️

Building on its initial implementations, find out where the Frontline Group wants to innovate next.  

💥 More from Interactions 2025💥

Capture some of the lessons that Blankenship will be taking back to her business from the staple contact center event.  

Discover more about the latest contact center solutions. Visit: https://www.nice.com/

Hosted by Charlie Mitchell, Head of Publication at CX Today News - Customer Experience Technology News #frontlinegroup #NiCEi25 #contactcenters

Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel. For more Customer Experience tech news, visit: https://www.cxtoday.com