Ep. 039 | Voices from the Front Line: A Dispatcher's Insight into Resilience and Recovery

Deborah Green, an ex-military police officer and law enforcement dispatcher, recounts her law enforcement career, traumatic experiences during the 1992 LA riots, and her battles, including a health scare and the demands of serving in a male-dominated field. Emphasizing the need for improved mental health support for first responders, she reflects on the emotional impact of critical incidents, including an officer's death and an "officer-invailable" shooting. Advocating for the 911 SAVES Act, Deborah urges greater acknowledgment and assistance for dispatchers at a federal level.

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Takeaways

• The lack of mental health support and preparation for traumatic events in professions like law enforcement and the military is a significant issue that needs to be addressed.
• Exposure to trauma in these professions can lead to complex PTSD and other mental health challenges.
• Childhood experiences and family dynamics can have a lasting impact on an individual's mental health and resilience.
• Having a support system and access to resources like therapy and counseling is crucial for individuals in high-stress professions.
• There is a need for systemic change in how mental health is approached and supported in law enforcement and first responder communities. The gangs during the riots were aware that military police officers did not have live ammunition and used this to intimidate them.
• Deborah faced challenges in the early stages of her career with the Sacramento Police Department and was let go during probation, but was later rehired.
• Deborah's health scare led to the discovery of a heart condition and she underwent surgery to replace her aortic valve.
• She emphasizes the importance of quitting smoking and seeking mental health support, as she experienced depression, anxiety, and PTSD after her surgery.
• Deborah recounts an officer-involved shooting and the protocols that were activated to ensure the safety of officers and the community. The work of a 911 dispatcher can be emotionally challenging and take a toll on mental health.
• It is important for dispatchers to seek therapy and take care of their mental well-being.
• The lack of support from departments can make it difficult for dispatchers to get the help they need.
• The 911 SAVES Act aims to recognize dispatchers as first responders and provide better support at the federal level.