The path to silence – how the tone of voice can win or lose the deal

In Episode 71, The path to silence - how your tone can win or lose the deal, I get to speak with Marshall Davis Jones, a voice expert. Tone can be an elusive ingredient in any communication. Misused or misplaced, it can destroy any sense of connection. Tone is everywhere. It's the snapshot and the snap judgment of a song, a look, or a feel. It's also a snapshot of our voice. In one tenth of a second, our speaking can make an impression. 

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