Jim Lord Podcast

Jim has more than twenty-five years of experience as a business leader encompassing a wide variety of management and executive leadership responsibilities.  His business experience spans driving positive outcomes related to Client Experience, Associate Experience, Sales Growth, Revenue Growth, Client Retention, and overall P&L accountability.

His unique, down-to-earth approach enables him to foster valuable relationships, leading to positive results in areas such as relationship building, client retention, leadership & talent development, quality, service innovation, change management, automation, and success turning around under-performing teams.