Insurance, You Indemnify Me
“Insurance, You Indemnify Me" - With Shawn Michael Walker (SVP at Premier Group Insurance, A Top 50 Insurance agency in the US, doubling in size every three years.) What to expect on the POD cast: Come for the funny, lively, real conversations. Stay for the insurance content you are dying for. The stories will be hilarious, the content will help you grow as an industry professional, no matter if you are a senior leader at a carrier, or a brand new Captive or independent agent. On this podcast you will hear interviews from three different Segments: First and foremost, AGENTS. How are they and what are they doing to provide “So Much More to their clients and Carriers”. Their funniest stories. And More. Second, the Carriers. Senior leaders, Local leaders. Carriers have deep bench strength in their knowledge vault. How they do “So Much More” for the Agents... We’ll introduce you to their side of the equation, in a way you have not seen yet. Third, Insurance vendors. #Insuretech. CRMs, lead providers, All things that we should consider as agents and carriers to make life better for the Independent Distribution channel. These are going to be no nonsense interviews on what the product does, why it is worth it, etc. I’ll push them to know what makes their Tech or angle better than the next tech company.I’ll try to get one done a week. Come back for more, and share the shiz out of these shows! If we interview your agent friends, show him some love by sharing! Make him/her/other accepted pronouns, famous. Contact me for show ideas or Interviewees. ShawnW@pgiagents.com ***Disclaimer: This content is intended for informational purposes only. Nothing stated in this content is intended to modify, change or adjust coverage to any insurance policy you have or may obtain from an insurance carrier now or in the future. This content is not intended to be relied on as legal or medical advice. While a good faith effort has been made to verify the claims in this content, we make no guarantee that this content is free from all mistakes or errors. Copyright © 2021 Premier Group Insurance, Inc. All rights reserved.
Insurance, You Indemnify Me
Insurance, You Indemnify Me: Season 2 Ep.2 Haley Smith, Product Manager State Auto
This week's episode of Insurance, You Indemnify Me, provides an incredibly unique perspective on Product Management, Insuretech, and State Auto, from one of the industry's youngest and most talented; Haley Smith.
Haley started at State Auto as a Product Manager (Which we get into and discuss at length) and then transitioned to and headed up, State Auto Labs, a unique unit tasked with understanding and using Insurtech to ensure State Auto was positioned perfectly for their second Century of doing business within the industry.
This is hands down the liveliest, fastest-paced, least guarded conversation to date. As such, this one is a lot of fun and there are a ton of nuggets of information in this podcast. A true must-listen!
Video version: https://www.youtube.com/watch?v=OvIoVz3OQa4
Jump to the Moments that Interest you:
0:08 - Welcome Haley Smith.
1:50 - Let's start with, “Who is Haley Smith”
5:00 - Joined State Auto right out of college.
6:50 - I found out I might not want to be an Actuary.
7:35 - I started a career as a Product Manager for personal lines in the western region.
10:30 - The best product directors have a perfect balance of analytical and creative.
12:40 - When we launched connect….
14: 39 - Over the last year, I was at home and didn't get to see any of my agents.
15:25 - It's about the long game in our industry.
16:28 - Mike Larocco joined the company in 2015
17:00 – Shawn, “Can I tell you my State Auto pitch?”
19:20 - Mike brings on a leadership team.
20:36 - Kim has this vision of an innovation arm of the company.
21:51 - I got to build State Auto Labs.
25:00 - How did you turn into a Tech person?
26:13 - What's the one thing tinsurtech startups don't have? Insurance knowledge.
32:00 - There are so many non-traditional data sources.
33:25 - How would you go about shortening the claims process.
35:00 - The claims department adopted more labs than all others combined.
36:23 - What makes insurance foxy to you?
41:10 - Sometimes it's important to be first, but you must stay first.
43:55 - Funniest insurance story.
45:57 - How I fell in love with Southwest and its customer service.
51:10 - Let's jump into State Auto Commercial.
54:50 - How does a carrier decide what data to use?
1:05:00 - How is State Auto prepared for us getting back on the roads?
1:07:49 - Are insurance agents salespeople or field underwriters?
1:18:15 - Tell me about the producer development program at State Auto.
1:22:40 - What would you tell young kids getting into the industry?
Honorable Mentions:
Kim Garland
Mike Larocco
The Ohio State University
Urban Meyer
State Auto Labs
Bill Wilson
Insurtech
Mark Cuban
Unit economics
Lexus Nexus
Non-traditional data sources
Telematics
State Auto
Southwest airlines
Accutaries
Delta V
Premier Group Insurance is providing this podcast for informational uses only. This podcast should not be relied on as legal or medical advice. Reference to any specific product or entity does not constitute an endorsement or recommendation by Premier Group Insurance. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent. Views and opinions expressed by Premier Group Insurance employees are those of the employees and do not necessarily reflect the view of Premier Group Insurance. Copyright ©2021 Premier Group Insurance&