CX Passport Podcast Artwork Image

CX Passport

Rick Denton

👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. 🎬Be sure and subscribe here and on YouTube youtube.com/@cxpassport🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list. Rick serves as the Managing Principal for EX4CX - Execution for Customer Experience and believes the best meals are served outside and require a passport. 🖱️Sign up at www.cxpassport.com and never miss an episodeWant more great Customer Experience? Visit www.ex4cx.com to learn how EX4CX enables companies to achieve Customer Experience Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach. Music: Funk In The Trunk by Shane Ivers
Episodes
The one with the Uber of BPOs - Claas van Delden, Chief Growth Officer for yoummday - E109March 21, 2023
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The one with the better Crypto Customer Experience - Clemens Behrend of Web3CX E108March 14, 2023
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The one with United Airlines Customer Experience - Bryan Stoller Global Head of Customer Care United Airlines E107March 07, 2023
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The one with the simplicity of CX - Evas Bazirakakye E106February 28, 2023
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The one with the convergence of clarity and surprise - Jared Fink of Siegel+Gale E105February 21, 2023
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The one with the patient choice awakening - Ben Seals CEO Thomas Eye Group S2E104February 14, 2023
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The one where chatGPT visits CX Passport - E103February 07, 2023
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The one with the housekeepers' customer insight - Mike Kuenne S2E102January 31, 2023
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The one with the swear jar for the word 'survey' - Tanya Fowler S2E101January 24, 2023
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The one with the Hilton light and warmth of hospitality - Mike Gathright SVP Customer Experience Hilton E100January 17, 2023
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The one with the True Tales of TWA Flight Attendants - Kathy Kompare & Stephanie Johnson E99January 10, 2023
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The one where Oman is the Switzerland of the Middle East - Codin Caragea E98January 03, 2023
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2022 First Class Holiday Special - Great Former CX Passport Guests E97December 27, 2022
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The one where remote work is NOT one size fits all - Anne Bibb E96December 20, 2022
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The one where they sell smiles - April Obersteller E95December 13, 2022
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The one with the war in Ukraine and customer experience - Anastasia Vladychynska E94December 06, 2022
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The one with Customer Experience and the hashtag - Jeremy Watkin E93November 29, 2022
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The one with the Voice of Service - Craig Stoss E92November 22, 2022
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The one with the Cameroon customer experience evolution - Georges Essama E91November 15, 2022
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The one where surfing proves Good CX is Good Business - Tony Sanchez E90November 08, 2022
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The one with a new CX Sheriff in town - Amanda Ono E89November 01, 2022
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The one where they're curious about CX - Karl Sharicz E88October 25, 2022
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The one with the BPO whisperer - Fred Shadding E87October 18, 2022
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The one where Fish And Chips Leads to Customer Success - Ryan Noakes E86October 11, 2022
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The one where he does B2B Customer Experience Better - Jim Tincher E85October 04, 2022
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