CX Passport
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are their challenges and to hear their Customer Experience stories. In addition, there's always a dash (or more!) of travel talk in each episode.🧳Hosted by Rick Denton, CX Passport will bring Customer Experience and industry leaders to get their best customer experience insights, stories and hear their tales from the road...whether it’s the one less traveled or the one on everyone’s summer trip list.
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup
✅Bring CX Passport Live to your event www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport
Music: Funk In The Trunk by Shane Ivers
CX Passport is a podcast for customer experience professionals that focuses on the stories, strategies, and solutions needed to create and deliver meaningful customer experiences. It features guests from the world of CX, including executives, consultants, and authors, who discuss their own experiences, tips, and insights. The podcast is designed to help CX professionals learn from each other, stay on top of the latest trends, and develop their own strategies for success.
CX Passport
The One With CX in Ghana - Kojo Hayford E222 Greatest Hits
What's on your mind? Let CX Passport know...
What does customer experience look like in Ghana — and across Africa?
In this *Greatest Hits* episode of CX Passport, Kojo Hayford takes us on a journey through customer experience transformation on the African continent. Kojo is the Founder and CEO of eSAL LLC, a firm leading the charge in Business Process Outsourcing and CX innovation in Ghana and beyond.
Originally aired as E181, this conversation resonated because of Kojo’s clarity, passion for talent development, and honest perspective on what it takes to build something meaningful and sustainable in a growing economy.
CHAPTERS
00:00 Demographic dividend in Africa
01:40 Why Kojo founded eSAL
04:30 Customer experience in the Ghanaian context
08:42 Opportunities for BPO in Africa
13:55 Developing talent and future leaders
18:50 Serving global brands from Africa
21:40 First Class Lounge
26:45 Leadership and authenticity
30:10 Lessons from his father’s legacy
Episode resources:
Connect with Kojo Hayford on LinkedIn: https://www.linkedin.com/in/kojo-hayford
Learn more about eSAL: https://www.esal.llc
If you like CX Passport, I have 3 quick requests:
✅ Subscribe to the CX Passport YouTube channel https://www.youtube.com/@cxpassport
✅ Join other “CX travelers” with the weekly CX Passport newsletter https://cxpassport.kit.com/signup
✅ Bring 🎙️🎬 CX Passport Live to your event https://www.cxpassportlive.com
I'm Rick Denton and I believe the best meals are served outside and require a passport.
