Ricardo Martinez, author of the newly-released "Imagine Listening: Your Worst Day Is Our EveryDay". Mr. Martinez started a movement among 911 operators under the hashtag #IAM911. He has compiled stories from emergency operators from all over the world, and curated them into his new book.
This poignant telling describes the stress and anxiety that comes with this profession.
To find out more about the book, please visit Amazon.com