Episode 3 The Secret Weapon

Guest: Pat Hutchins

CEO/Founder Financial Data Systems

Pat attended East Carolina University where he also began his career in debt collection at Online Collections

He loves spending time with his lovely wife, Kim and 2 beautiful kids McCallum and Helen Grace although both kids are in college, and friends boating/beaching, fishing, exercising and golf.  He’s a very lucky dude!

What you’ll learn about in this episode: 

Pat’s lifetime experience in debt collection and the candid discussion present many nuggets as we deep dive into Medical collection from Pat’s perspective. We discuss how to develop a collector mindset, and what Pat calls his secret weapon as well as collection techniques to keep payments flowing. 

• Techniques for improved collections, it’s the little things…
• Learn how Pat turned consumer interaction and customer service into a vital part of his Brand.
• Learn how to cultivate the right culture, find and hire rockstars
• Many nuggets about finding your niche and building a successful agency.

Resources:

Website: https://www.fdscredit.com/

Email: phutch@fdscredit.com

LinkedIn: Company https://www.linkedin.com/company/financial-data-systems-the-receivables-specialists/

LinkedIn: Personal https://www.linkedin.com/in/pat-hutchins-48789630/

Additional Resources:

Collector Job stats: https://www.zippia.com/debt-collector-jobs/demographics/

Adam Grant Wharton College Research on motivating employees:  https://knowledge.wharton.upenn.edu/article/putting-a-face-to-a-name-the-art-of-motivating-employees/