Fair Debt
Providing easy to understand concise information on the most impactful challenges facing the debt collection ecosystem. By giving a voice to the important role it plays in our economy, and the impact it has in people’s lives, we’re reframing the narrative around debt collection with real stories of people, dealing with complex financial problems and the power authentic emotional connection plays in the process. In each episode, we delve deep into all things debt collection with some of the brightest and most forward-thinking, paradigm-busting minds in the business. Intimate, deep, and often intense, these are not interviews. They are conversations. Connections from various perspectives designed to provoke, educate, inspire and empower you to discover, uncover, unlock and unleash new possibilities.
Episodes
27 episodes
Episode 27 Leading with the heart
What you'll learn about in this episode:What does coffee and accounts receivable management have in common? Much more than meets the eye. Both are generally locally connected. Both can be easily commotized,and&n...
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Season 2
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Episode 16
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56:27
Episode 26 Stop thinking about accounts and start thinking about customers
What you'll learn about in this episode:According to many experts a majority of financial service organizations are now focused on growth and innovation data initiatives, compared with a few years ago when organizations focused mo...
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Season 2
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Episode 15
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57:20
Episode 25 Maximizing the ACA Convention and Expo Experience
What you'll learn about in this episode:Tradeshows and conventions, an important networking, educational and marketing element in any industry were impacted by the pandemic. As things open up, and attendance improves to pre-...
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Season 2
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Episode 14
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1:07:52
Episode 24 The Boxer, The Misogi and the case for the recharge
Downtime replenishes the brain's stores of attention and motivation, encourages productivity and creativity, and is essential to both achieve our highest levels of performance and simply form stable memories in everyday life. Yet, as lead...
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Season 2
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Episode 13
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47:59
Episode 23 The good, the bad, and the ugly of remote hybrid work
Hybrid and remote work options offer employees greater flexibility, open up opportunities for companies to hire from a larger talent pool and reduce office space costs. But these options don’t come without challenges. In this epi...
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Season 2
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Episode 12
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55:00
Episode 22 Who is at your decision making table impacts your insight
What you'll learn about in this episode:Research indicates that the majority of employees in accounts receivable are female and more likely to be people of color than their peers in other industries. Likewise, many of the consumers co...
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Season 2
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Episode 11
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47:28
Episode 21 Innovation in Remote work by utilizing offshore BPO
What you'll learn about in this episodeOver the past 2 years the employment picture has morphed into something new, and the ARM market is facing some challenges in finding qualified candidates to fill jobs leading to ...
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Season 2
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Episode 10
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53:38
Episode 20 Reinventing the status quo
We’re driving down the highway of been there, done that and we just passed a sign that says warning construction ahead. Fortune favors the brave, but overcoming fear, and taking risks that will reinvent the future, begins ...
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Season 2
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Episode 9
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59:40
Episode 19 Powering up with a research informed strategy
The 10th edition of Kaulkin Report was just released. This report has been an integral component of developing a deeper understanding of trends in the accounts receivable management industry. In this episode we’ll unpack the report Con...
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Season 2
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Episode 8
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1:09:56
Episode 18 The power of the corporate selfie and other cool tips and tricks
What you’ll learn about in this episodeWhen was the last time you pulled out your phone and searched for your company online? And as you did that, when was the last time you placed yourself in the mind of the consumer? What did you...
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Season 2
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Episode 7
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56:37
Episode 17 Exploring LinkedIn B2B Digital Marketing
What you'll learn about in this episodeIn this episode we're connecting with a digital marketing veteran and trail blazer to help us understand how companies in Niche B2B industries can get the best value for their advertising dollars.
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Season 2
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Episode 6
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44:35
Episode 16 Marketing and Meaningful Connections
What you'll learn about in this episodeAs the Pandemic landscape evolves and trade shows, travel and in person visits shifted to digital , gaps in our sales and marketing processes emerged. How do we adapt and find new and better ...
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Season 2
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Episode 5
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1:03:15
Episode 15 Technology Fundamentals The Unsexy Core of Success
What you’ll learn about in this episodeDebt collection is being transformed through changes in technology, Regulation, the economy landscape and the manner that people are interacting with customer service channels. Does Digital Co...
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Season 2
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Episode 4
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1:22:32
Episode 14 Planning Your Pivot
What you’ll learn about in this episodeYou’ve worked hard to build and guide your business throughout its life, you should have a plan that guides it to a conclusion. A business exit strategy is a plan for what...
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Season 2
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Episode 3
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49:51
Episode 13 Employee Engagement and the Game of Work
Charles “Chuck” Coonradt is Founder and CEO of The Game of Work, which was founded in 1973, and dedicated to the success of its corporate clients. Graduate of Michigan State University and interna...
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Season 2
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Episode 2
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1:05:34
Episode 12 The Data behind The Great Resignation
Ian CookAs the VP of People Analytics at Visier Ian is responsible for overall direction and growth of Visier's People Analytics solutions.Focus is internally on opportunities for developments to Visier's own set of products. And extern...
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Season 2
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Episode 1
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1:09:58
E11 Holiday Mixtape
Join a few of the season 1 alumni as we reconnect to talk about what's on our minds and in our hearts as we celebrate the season, and plan for 2022.What you'll learn about in this episodeRegulation F is Implemented wh...
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Season 1
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Episode 11
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48:10
Episode 10 Dead Reckoning with Mike Ginsberg
Mike Ginsberg is president and CEO of Kaulkin Ginsberg, providing M&A and strategic advisory expertise to the accounts receivable management industry for since 1991. Mike is also co-founder of
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Season 1
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Episode 10
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1:14:54
Episode 9 An Inside Look at Regulation F
Joann Needleman leads the firm’s financial services regulatory and compliance practice and advises banks, financial institutions, and financial services entities on regulatory compliance matters.Joann prepares and represents these same f...
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Season 1
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Episode 9
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1:07:23
Episode 8 The Dance of the Scorpion
Jeremy Ruth serves as the Sr. Director of Default Account Servicing for Arvest bank. He has been with the bank for 20 years and has experienced the bank’s growth from $2.5B to over $20B in asset size. He oversaw the transition to a centralized ...
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Season 1
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Episode 8
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47:33
Episode 7 Outside The Medical Debt Box
According to CBS News Customers at Credit Karma carried an additional $2.2 billion in overdue medical debt from January 2020 through March 2021, reaching about $47 billion in total — the highest point in at least 16 months. Overdue medical bill...
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Season 1
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Episode 7
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52:20
Episode 6 It All Starts With A Conversation
Guest: Debbie Frank CEO Credit Bureau Service llcCredit Bureau Services is known for being a collection agency that is passionate about helping people become debt-free.Her company has been in business for over eighty years. She is...
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Season 1
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Episode 6
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38:52
Episode 5 Wisdom and Change
Linda Russell was raised in the collection business. The debt collection agency she ran—CollectionCenter Inc., based in Rawlins, Wyoming started by her father, Clyde Cox, in 1919. Her 1991 ACA International presidency represented a couple...
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Season 1
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Episode 5
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29:16
Episode 4 Benchmarking Groups
Harry Strausser III is a second-generation collection veteran having held the position of President of two successful collection firms until the sale of those firms in May 2017. Throughout his career Harry was active in the Mid-Atlantic C...
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Season 1
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Episode 4
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50:11