EP19: Building and scaling nationwide virtual primary care, with Sean Mehra, founder and CEO of HealthTap

Sean is founder and CEO of HealthTap which makes primary care affordable and easy to access for all Americans.

In this episode we discuss:

1. HealthTap’s virtual primary care clinic 
   1. Affordable solution for all Americans regardless of whether they have insurance
   2. How it works from user experience to business model
   3. Types of conditions and issues that can be treated through primary care
   4. How HealthTap approaches different use cases and care scenarios
2. Building a healthcare product and company 
   1. How to get early traction
   2. Importance of patience and resilience
   3. Maximizing luck surface area
   4. Being early to telehealth and growing with the market
   5. Impact of pandemic to tele-health
3. Exploring multiple business models in healthcare 
   1. Connecting consumers online with 90k physicians
   2. Building a trusted Doctor powered UGC powerhouse
   3. Leveraging UGC to build a subscription telehealth business
   4. What makes for a great subscription in healthcare
   5. Opportunity size around content and telehealth SaaS
   6. How they built a content machine online
   7. User experience decisions that drove engagement and quality
   8. Regulatory challenges when innovating in healthcare
   9. How Sean has remained engaged building HealthTap for over a decade
   10. Impact of pandemic— what was over-hyped and what accelerated
4. Closing questions 
   1. Most talented person Sean has worked with and why
   2. Whats something you believe that would surprise most people
   3. Who Sean’s heroes are and what inspires him
   4. What superpowers do you lean on day to day

Links

• Follow Sean on Twitter
• Read more about HealthTap

Hit subscribe to keep up with new episodes!

• Follow Ashish and Zane on Twitter for summaries
• Click here to give feedback — it only takes a minute.