Xpect Performance

Episode 31- Customer Service Automation and Chatbots with Consumer Watchdog Wendy Knowler

March 11, 2024 Clinton Shum
Episode 31- Customer Service Automation and Chatbots with Consumer Watchdog Wendy Knowler
Xpect Performance
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Xpect Performance
Episode 31- Customer Service Automation and Chatbots with Consumer Watchdog Wendy Knowler
Mar 11, 2024
Clinton Shum

Have you ever had a bone to pick with customer service and all you can find are automated emails and chatbots? 

As a consumer, all you want is to be heard. Yet in 2024, it has become increasingly less likely that you'll be face-to-face with another human who has the soft skills necessary to make you feel heard and to attend to your complaint. 

This is where Wendy Knowler comes in. With over 25 years of experience as a consumer journalist, she has seen it all! Wendy has spent a large portion of her professional career fighting for the little guy and developed a nationwide reputation for making sure justice is served. You can find Wendy on the following channels:

Official website of consumer expert and watchdog Wendy Knowler

Wendy Knowler (@wendyknowler) / X (twitter.com)

Email- consumer@knowler.co.za

Like, share, subscribe and enjoy!
Clint

Show Notes

Have you ever had a bone to pick with customer service and all you can find are automated emails and chatbots? 

As a consumer, all you want is to be heard. Yet in 2024, it has become increasingly less likely that you'll be face-to-face with another human who has the soft skills necessary to make you feel heard and to attend to your complaint. 

This is where Wendy Knowler comes in. With over 25 years of experience as a consumer journalist, she has seen it all! Wendy has spent a large portion of her professional career fighting for the little guy and developed a nationwide reputation for making sure justice is served. You can find Wendy on the following channels:

Official website of consumer expert and watchdog Wendy Knowler

Wendy Knowler (@wendyknowler) / X (twitter.com)

Email- consumer@knowler.co.za

Like, share, subscribe and enjoy!
Clint