Live at CX25: Generational Trends ft. Jason Dorsey

Forget the one-size-fits-all myth. On this episode of Banking on Community live from CX25, generational researcher Jason Dorsey shows why Boomers still prize crisp $20 bills, why Gen Z won’t wait in a support queue, and how Millennials’ “delayed adulthood” reshapes borrowing and saving. You’ll hear:

• the life events that hard-wired each cohort’s money mindset
• why “mobile-first” messaging misses the mark—and which words to use instead
• practical tweaks that let community banks stay high-tech and human

Tune in and learn how four generations really bank, and how you can serve them all.

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