Definitely Not Deepfaked: Banking Buzz and Boxing Gloves

In this episode of Banking on Community, our hosts Saxon, Tara, and Brett trade in their boxing robes for microphones as they unpack all the biggest moments from CSI’s annual customer event, CX25. From the glitter of the Diamond Jubilee to the buzz around new fraud detection tools like TruProtect and partnerships like Wave CX, they share insider stories, customer feedback, and a healthy dose of humor. You’ll hear about Sugar Ray’s surprise interaction with CSI’s legal team, a robot bartender doing the YMCA, and insights from the most talked-about sessions covering AI, fraud, and the future of digital banking.

But it’s not all fun and games—this episode digs into the real challenges and opportunities community banks are facing today. The team discusses the evolving role of technology in banking, including the growing impact (and threat) of AI, generational trends in customer expectations, and the resilience of community FIs navigating uncertainty. With a sneak peek at what’s ahead for CX26 and a teaser for the next episode, this is a can’t-miss episode for anyone passionate about the future of community banking.

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