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Banking on Community: A Podcast for Community Bankers
How can community banks stay ahead of the curve in today’s evolving technology landscape? Our podcast explores how community financial institutions are competing, reaching new customers, making a difference in their communities and more. Join CSI as we discuss the latest industry trends, how bankers are overcoming challenges and more.
Banking on Community: A Podcast for Community Bankers
From Clicks to Conversations: How AI is Reshaping Account Holder Engagement
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For decades, digital banking has been built around clicks, menus, and workflows. But AI is changing that, creating banking experiences built around conversation, context, and intent.
In this episode of Banking on Community, we sit down with Chris Cox, General Manager of Digital Engagement Solutions at CSI, and Daniel Haisley, CSI's Chief Data & AI Officer, to discuss how conversational banking is reshaping the digital experience for consumers and businesses. We explore how AI is helping banks move from reactive service to proactive guidance, deliver more personalized experiences, and strengthen customer relationships.
We also discuss the practical realities of AI adoption, including data readiness, governance, risk management, and the rise of AI agents. If your institution is thinking about what's next in digital banking, this conversation is a good place to start.
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