Banking on Community: A Podcast for Community Bankers

Optimizing the Digital-First Banking Model

CSI

Use Left/Right to seek, Home/End to jump to start or end. Hold shift to jump forward or backward.

0:00 | 36:44

2020 showed us just how important it is to embrace retail and commercial customer relationships that exist solely in the digital realm—meaning relationships that have no face-to-face interaction whatsoever in the customer lifecycle. We spoke to CSI’s Senior Director for Digital Strategy to find out how. 

Thanks for listening! Feel free to submit questions on X or LinkedIn using #BankingonCommunityPod and give us a follow!