With the onset of greater automation being delivered by new technologies such as Machine Learning (ML), Artificial Intelligence (AI), Internet of Things (IoT) and Robotic Process Automation (RPA), all organizations, large and small, public and private, for-profit and not-for-profit, have the opportunity to truly transform their Services and Service Delivery into something vastly superior than ever before. But staying abreast of what exactly can be done in such a fast-changing environment is sometimes confusing and somewhat daunting.Our interest has always been in helping enterprises offer customers greater value. So we like to work with organizations who are leading the way in this world of technology-enabled service experience.And now we would like to offer you the opportunity to engage and participate with us in this ‘Revolution’ in Service, initially by subscribing to our podcasts, with more services to follow.