Memorable Experiences
An "All Things Hospitality" podcast. Join Jeff & Jen as they interview incredible guests - Restaurant Owners, Hoteliers, and other hospitality visionaries. They also share Shifter episodes between the two of them that are full of their own insights. During these episodes they share restaurants they love, funny stories, industry do's and don'ts, and many other fun tidbits. Check out this podcast if you're in restaurants, hotels, or another hospitality industry where the Guest Experience impacts your bottom line. Let's dive in!
Episodes
21 episodes
Ep. 20 - The Most Genius Restaurant Deal
Join Jen as she reviews the most genius (and generous) mud season restaurant deal in Steamboat Springs, CO at the Ore House.Prime Rib (normally $47) is $19.71 and includes two sides and salad bar. Why is this genius?1. Bring...
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Episode 20
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17:46
Ep. 19: Shifter with Jen - Importance of Getting it Right, Every Time
This is worth a listen - that is all I have to say!It is absolutely paramount that your Servers are more than just taking orders, and have mastered the Points of Service, Connection Chain, and Sales Diamond. Why, you ask?If you ...
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14:00
Ep. 18 - Shifter with Jen - Professional Servers and Restaurant Environments
Jeff and I just got back from Italy, where we ate and drank our way through all the incredible food and wine in the Mediterranean. It was AMAZING.One of my big take aways was that EVERYONE working at restaurants in Italy is a prof...
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Season 1
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Episode 18
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16:45
Ep. 17 - Phil Armstrong with Destination Hospitality
Welcome to this amazing episode with the one and only Phil Armstrong from Destination Hospitality. Destination Hospitality is one of the most admired ski-town brands for elevated dining experiences. Phil nails it when he says that most ...
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Season 1
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Episode 17
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36:36
Ep. 16 - David Aferiat from Avid Vines
David is the most passionate business founder I have ever met. I have never been more excited about Champagne, ever, in my life, than I am right now.Please join us as we talk about David, his history, and how everything in his world bro...
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Season 1
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Episode 16
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37:00
Ep. 15 - Server Training
Y'all. Server training is so important. This means three things:ProcessesMenuSalesYou need all three things to be a professional Server, and GMs/Managers/Restaurant Owners, the more Servers you have who are prof...
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Season 1
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Episode 15
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16:19
Ep. 14 - Shifter with Jeff & Jen - Buy Out Events
Join Jeff & Jen as they talk about the ins and outs of Buy Out Events.Why they're good for your businessWhen they can be bad for your businessHow to price the menuHow to price the Food & Beverage MinimumBotto...
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Season 1
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Episode 14
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14:29
Ep. 13 - Shifter with Jen - Who is Your Ideal Customer?
In this episode, Jen dives into why it is so important to know EXACTLY who your ideal client/customer/guest is. Once you are clear on exactly who you want to serve, you can dial in:Menu Options & PricingTimingVibe/Decor/Music Li...
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Season 1
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Episode 13
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13:00
Ep. 12 - Brando and Shaka's Delicious Wood Cantina
We're back from summer break - Please meet one of my favorite restaurant Owners, Brando from Shaka's!! This Los Cerritos Beach restaurant has an incredible mix of flavors in it's food and cocktails. You can feel the Texas influence in this awes...
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Season 1
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Episode 12
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38:13
Ep. 11 - Cantinero Danny Sanchez from Barracuda Cantina in Cerritos Beach
Do you love tacos?Do you love delicious cocktails?Do you love the beach?Do you love food that hits all your senses?Then you will love Barracuda Cantina.Meet Danny Sanchez, owner of Barracuda Cantina on Cerritos Beach...
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Season 1
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Episode 11
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1:32:21
Ep. 10 - Shifter with Jeff & Jen - One of our Favorite Taco Spots in BCS
Join Jeff and Jen as they lament the late-May snow in Colorado and daydream about their favorite taco place, Barracuda Cantina, in Los Cerritos, Baja California Sur. In this episode Jeff & Jen talk about why they love Barracuda...
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17:53
Ep. 9 - Best Hiring Practices from the Founder of the People Principles - Jackie Koch
Join Jen and Jackie as they discuss best practices in hiring, do's and don'ts in interviewing, training, calling references, etc. If you're looking to grow or expand your team, this is the episode for you!Learn more about J...
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Season 1
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Episode 9
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56:26
Ep. 8 - Luxury Guest Experiences with Jenn Clements from Three Forks Ranch
Join Jen as she speaks with Jenn Clements, the General Manager at one of the North America's most incredible luxury destinations, Three Forks Ranch in Savery, Wyoming. They discuss a variety of topics, but dive in depth on:- Se...
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Season 1
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Episode 8
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46:48
Ep. 7 Shifter with Jeff & Jen - Points of Service
Join us for a Shifter to talk about the Points of Service at a restaurant. This is a very basic concept, but mastering this in your business will make the guest experience INCREDIBLE, which is absolutely key to your bottom line. Master the gues...
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Season 1
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Episode 7
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12:37
Ep. 6 - Culture, Growth, and How People are #1 with Jenny Knickerbocker
Come join Destination Hospitality's General Manager at the Periodic Table Discuss:Company CultureTraining Best PracticesWhy Your People (Guests and Team) are #1
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Episode 6
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50:13
Ep. 5 - How to Maximize the Guest Experience with Systems - Lee Calihan
Lee Calihan is an amazing Hospitality professional, born into a family Catering business in Chicago, IL. Her experience includes restaurants, Catering Sales, and Wedding Planner. In this episode we discuss -How Systems will Maximize your Re...
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Episode 5
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47:31
Trailer Episode with Jeff & Jen
In this Episode, Jeff and Jen dive into WHY they created this podcast. Take a quick listen to see what this is all about.
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Season 1
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14:19
Ep. 3 Ronni Adrian - Working for Small Restaurants vs Large Hospitality Companies
Join this dynamic discussion with Hospitality Professional Ronni Adrian as we discuss Managing a restaurant for a large corporation vs a Mom & Pop business. We discuss the advantages and disadvantages of each, the obstacles, and silver lini...
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Season 1
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Episode 4
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55:11
Ep. 4 - It's a People Business - Paula & Lawrence Jaconetta from Lupita's Cantina
Please meet Paula & Lawrence, Owners & Operators of Lupita's Cantina in Oak Creek, CO! In this episode we talk about - Creating a culture of putting people firstRunning a business in a resort communityOpening a business...
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Season 1
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Episode 3
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43:15
Ep. 1 - Hospitality with Michael Guerrero
This interview with Michael Guerrero highlights how important it is to take care of your guests and employees. Learn about how the smallest gestures make the biggest difference. Hone your service skills with a review of how to best connect with...
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Season 1
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Episode 1
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54:16
Ep. 2 - Company Culture with Angela Sherwood
Join Angela Sherwood, Director of HR for the Rex's Family of Restaurants in Steamboat Springs for an in depth conversation on:- Company Culture- Taking care of your employees- Why putting people first matters- Benefits that make...
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Season 1
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Episode 2
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51:37