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Trust Me, I'm a CSM
Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.
Trust Me, I'm a CSM
Data vs Intuition (plus the View from Sales Engineering)
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William Belcher & Valerio Bianconi
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Season 1
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Episode 7
In this bumper episode, we welcome Tim Nursall as our guest speaker. We cover a range of important topics such as :
How should you use user data points in parallel to your 'gut' feeling about account health and required activities.
Can you rely entirely on the user / adoption data that comes from your SaaS product? Or should you consider softer metrics and personal experience of the account?
In our View from Sales Engineering we discuss some of the frustrations CSMs have with SEs and vice versa.
Tune in to find out more!
